During critical holiday season, retailers need break/fix solutions they can trust
It’s the most wonderful time of the year—and for B2C companies, it can also be the busiest.
In fact, many retail businesses plan their IT upgrade projects during the year around gearing up for this key time. At CPT, we are proud to help them accomplish their big projects, from upgrading phone systems and enabling mobile sales forces to helping them catch customers’ eyes with the latest digital signage.
Even with the best laid plans, however, businesses can still occasionally have tech issues. And when the holidays roll around, it’s more important than ever for retailers to get things fixed—fast.
At CPT Network Solutions, we are experts in break/fix solutions. This year alone, we completed over 25,000 work orders. Of our service tickets, 75.2 percent were completed in less than two hours, and 93.2 percent were completed in just one trip.
That’s the kind of break/fix support retailers demand during the holiday season, when mere minutes of downtime and distraction can mean thousands lost from the bottom line.
At CPT, we have dispatchers on call 24 hours a day, seven days a week to ensure businesses are never left without technical support. Our network of 8,000 break/fix technicians can be on site anywhere in the U.S., Canada or Puerto Rico within four hours. They can tackle a variety of issues, whether the POS system is down at a national retailer, the paging system is down at a large department store, or even when the phone lines are down at a national senior living facility.
And our support doesn’t stop when our technicians leave the site—or when the holidays end. Our proprietary portal, CPT Care, allows IT leaders to track repairs, open service tickets and access project data 24/7/365.We also offer this exceptional level of support year-round.
If you’re a large, national retailer and want the peace of mind of knowing tech issues won’t be your Grinch this season, call 630-735-7000 or email firstname.lastname@example.org. We’d love to serve you through the holidays and beyond.