When onsite systems are down, speed of response and resolution are critical to keep business moving. Do you have a program in place to ensure success? 

Dependable maintenance service programs are essential for enterprise businesses. Now, more than ever, you need a partner you can trust. CPT Network Solutions has earned a reputation providing responsive, reliable service for Fortune 1000 companies across the country.

Here’s what CPT can do for you:

Be there. With our large network of technicians, we guarantee a CPT representative will arrive to your site within four hours, no matter where you are in the continental U.S., Canada, or Puerto Rico. 

Work with your technology. We understand your systems are vital to providing the best customer service. At CPT, we provide maintenance solutions to adhere to your unique requirements. When you work with us, your technology will be ready to be deployed to your site, and one of our expert field technicians will get you back up and running ASAP.

Maximize your investment. A key element of a successful maintenance program is maximizing hardware value. As a component of field support, CPT will ship your damaged hardware to our Staging Lab for inspection and evaluation by our certified team. CPT will repair, clean, and stock the hardware for future use or provide turnkey handling for proper disposal.

Report back. Service is the CPT difference. You won’t be wondering when your technology will be serviced, where old equipment is, or what happens next. We’ll communicate with you every step of the way. Better yet, we’ll take the process off your plate entirely.

CPT will reduce your site downtime, improve your hardware availability and provide you peace of mind in maintaining your nationwide enterprise.

Reach out to us at (630) 735-7022 or email sales@cptnetworks.com to learn more.

IT vendors that are providing you with Technical Project Management might have been adequate before, but now they’re struggling to meet your needs.

When your other IT vendors are stretched thin, bringing on a new vendor might be the last daunting task on your mind due to your organization’s own internal challenges. The job market leaving roles unfulfilled and teams shorthanded, every department catching up from the backlog, and increased initiatives all pile on more work. However, the last thing you need is your IT vendors dropping the ball on a project and needing to bring someone in last minute.

If you’re thinking about adding CPT Network Solutions to your vendor list, there’s never been a better time. CPT Network Solutions can help you get back on track in 2021 with our winning strategy that will meet your needs. Give us a trial run with a low-risk project and let us show you the CPT difference. We offer:

• Break/Fix 24/7/365 services with four-hour emergency response
• Legacy phone system support
• Staging and maintenance contracts
• Voice, data, and video installation
• POS system installation
• WiFi/Access point installation
• High voltage projects and break/fix support

We can help you chip away at your COVID backlog with added firepower and a vendor you can depend on for years to come.

The pandemic backlog won’t last forever. Just like the rest of the world, your company and your IT needs will adjust to the new normal. If used correctly, this time can help you refocus and come out better equipped to succeed in 2021.

Want to start a conversation? Give us a call at (630) 735-7022 or email sales@cptnetworks.com.

About 10 years ago, we used a very similar communication to announce that CPT was moving, stepping up to bigger and better things. Now, as we are continuing to make tracks with another expansion, we decided to take some inspiration from that design as a tribute to a bit of our history.

We are excited to announce that we are moving our office to better serve you. Starting March 15^th, our new address is 950 N IL 83, Wood Dale, IL 60191.

COVID-19 dramatically changed the way we all work, and it changed the way the customers we serve do business. Thankfully, many of our customers adapted quickly—and that meant more demand. With our ability to ramp up efficiently, we were able to accommodate that increased project load. Now, we’re adjusting our office space to match that growth.

A key element of our move is that we will now have a much larger warehouse. This space will serve as a staging area and customer lab so our team can prepare equipment before deployment on-site.

We are excited about the increased capabilities this move will give us in providing for our clients and look forward to continuing to show you the CPT Difference on every project we complete.

In the age of COVID-19, this is all the more true. It’s a daunting view as budget allocations loom ever closer.

Are you ready for the firestorm?

If any part of the above raised questions, CPT can help. We understand that it can be nerve wrecking at the least and at times downright scary to bring on a new vendor. But if you’re thinking about adding to your depth for 2021 projects, don’t just take our word for it. Let us show you.

CPT offers a number of low-risk entry points that will allow us to show you how our service stands apart. They include:

• Break/Fix services
• One-off projects in cabling, high voltage projects, low voltage projects and more
• Trial staging assignments
• Installation of one service, such as Voice, Data & Video Networks, POS systems, WiFi/Access Point Installation and more

We want to earn your business, but we understand that means first earning your trust. We’re asking to show you what we can do. And we’re confident you’ll see the CPT difference from the first project.

Existing vendor dropping the ball? Have a huge project backlog because of COVID-19?

We can step in and gear up quickly, and we have the bandwidth to take some of the projects off your plate. We have helped clients in a wide variety of industries, from retail and hospitality to healthcare, the financial sector and beyond.

As you approach budget allocation again, you know what the ask is going to be. Make sure you’re ready to get the most for your team—and let’s do more together. Give us a call at (630) 735-7022 or email sales@cptnetworks.com.

You need to keep up with these changing times to best serve your customers and stay competitive. Let’s say to do that, you want to transition from POTS lines to a VoIP solution with SIP services so you can text-enable your business phone numbers. You also want to upgrade your POS systems. You may also be looking to ensure you have the best mobile experience for your clients, requiring heat map or cell coverage surveys.

How many vendors do you think you’ll need?

If you’re like most businesses, you’ll use three or more, one for each project. That’s a lot of vendors who aren’t talking to each other, which results in a lot of headaches for you. Instead of the potential problems and delays that can occur with multiple vendors, why not ditch the weight of vendor overload and choose one company that handles a variety of services?

At CPT, we specialize in the technical project management, bringing years of field service experience needed to ensure projects are completed effectively and efficiently every time. We also have the track record to prove it with our teams’ extensive experience within the retail, healthcare, and hospitality spaces. All you have to do make is one call.

Why All-In-One Beats Multiple Vendors

Save time: CPT is your one contact, rather than you spending more effort coordinating between two or more separate vendors. That means installations are streamlined.

Save money: Multiple vendors requires coordination, direction, and real-time communication to overcome silos of information. Getting it done right the first time takes an experienced team working together so your projects stay on time and on budget.

Save hassle: When you work with one vendor, your day isn’t spent constantly going back and forth, micro-managing vendors through every step. We are on top of every facet of the project, helping you get more done with less.

CPT Network Solutions is a trusted partner for some of the largest and most successful retailers and health care facilities.

We can help with:

• SIP Trunks/Seats
• Point of Sale
• Technology Deployments
• Wireless Systems
• Electrical Systems
• Technical Project Management
• 24/7/365 Maintenance Services
• Low Voltage Services

Consolidate your IT Projects with CPT by calling us today at (630) 735-7022 or emailing sales@cptnetworks.com.  

Now, CPT Network Solutions is offering its customers a flexible, affordable way to take advantage of the latest in telecommunications technology—CPT Voice. With CPT Voice, CPT Network Solutions combines a VoIP solution with its SIP service, giving customers a superior and cost-effective phone service.

“CPT Voice is the future,” said Tom Chesna, CEO of CPT Network Solutions. “We always aim to deliver unbeatable service, cost savings and the latest technology for our customers. CPT Voice does all that and more, and we’re thrilled to add it to our arsenal of services.”

CPT Voice replaces soon-to-be-obsolete POTS lines and traditional phone systems, working via the internet to allow for voice calls, video conferencing, text-enabling business phone numbers,

instant messaging and more. The system provides flexibility and efficiencies for customers, as well as cost savings of up to 40 percent because there are no traditional carriers and less infrastructure.

Because it is from CPT Network Solutions, CPT Voice also provides high-touch, responsive service as opposed to that offered by large, impersonal carriers.

The future-proof system allows customers to incorporate features such as auto attendants, text-enabling business phone numbers, video conferencing, voicemail and fax to email, remote call pickup, call center capabilities and more, all with the security of zero downtime thanks to the cloud environment. These services can be deployed rapidly nationwide.

CPT Voice is well suited for businesses with a regional to national footprints including national retailers, restaurant chains, financial institutions, healthcare and senior living organizations.

To learn more about CPT Voice or get a customized CPT Voice plan, call 630-735-7000. For more information about CPT Network Solutions, visit www.cptnetworks.com.

About CPT Network Solutions

CPT Network Solutions is a technical project management company specializing in providing for the IT needs of national retail, hospitality, healthcare and financial clients. CPT provides support for point of sale systems, wireless services, voice, data and video, electrical services, low voltage services, technology deployments and maintenance services. The company, based in Chicago, has been named to the Inc. 5000 list twice and made the Crain’s Chicago Business Fast Fifty list in 2014. For more information about CPT Network Solutions, call 630-735-7000 or visit www.cptnetworks.com.

It’s no surprise that our standard for most commercial environments is to have an electronic key card to access secured areas and monitor the frequency of entry and exit at every door on the premises.

Installing a commercial access control system can allow a business to mitigate risks, from misplaced keys to doors accidentally being left unsecured. With a controlled system you can activate and deactivate cards or fobs at will, customize access of entry points per employee, and track entry and exit throughout a building.

Implementing a key card access control system can be a game changer for many businesses that need additional security and monitoring, like senior living facilities or multiple-building campuses. It can seem daunting to implement an access control system with hundreds of entry points and various types of doors. Especially while your facilities are in use by staff and guests.

At CPT Network Solutions, our expert technical project management team has a proven track record for successfully completing access control projects. Our tested process can provide you with the secured environment to protect your business.

Implementing access control

Before we start any project, our technical team will meet with facility management to get a clear understanding of the need for upgraded security and to document the various user roles, as well as what they should be able access. Our techs complete a survey of the facility and build out the scope of work for our client’s recommendation. This includes knowing what systems should be put in to achieve your goals without going over your budget.

CPT is accustomed to working in active facilities with ongoing operations and ensuring minimal disruption to even the most sensitive environments. Our hands-on approach throughout the project and extra care with scheduling tasks minimizes any disruption to daily activities.

After we complete a post-project survey to assure quality controls, the installation is complete. Our technical project managers will remain in contact with the client to provide support, assist with last minute changes, answer any questions, and perform updates on the system as needed. We understand new technology has it challenges, so we do our best to ensure a smooth transition so you can focus on your customers.

Where access control helps

The ability to control fobs in real time, set timers on door locks, and monitor access for every individual and every room makes it easier for management. In terms of senior living facilities, controlled access can be especially helpful. Not only are residents protected from unauthorized visitors, managers are able to control exit points in memory care units. Everyone in the building is accounted for and approved, securing the safety of residents and employees.

In offices or a campus, facility managers can keep track of their employees’ movements and thus timestamp their activities as they progress through campus. Timing these activities can provide metrics or attendance records to make managers more effective.

Security matters today, and implementing the security your business needs doesn’t have to be a massive undertaking.

Call CPT at 630-735-7000 or email sales@cptnetworks.com and let us get started on a plan for you.

In fact, many retail businesses plan their IT upgrade projects during the year around gearing up for this key time. At CPT, we are proud to help them accomplish their big projects, from upgrading phone systems and enabling mobile sales forces to helping them catch customers’ eyes with the latest digital signage.

Even with the best laid plans, however, businesses can still occasionally have tech issues. And when the holidays roll around, it’s more important than ever for retailers to get things fixed—fast.

At CPT Network Solutions, we are experts in break/fix solutions. This year alone, we completed over 25,000 work orders. Of our service tickets, 75.2 percent were completed in less than two hours, and 93.2 percent were completed in just one trip.

That’s the kind of break/fix support retailers demand during the holiday season, when mere minutes of downtime and distraction can mean thousands lost from the bottom line.

At CPT, we have dispatchers on call 24 hours a day, seven days a week to ensure businesses are never left without technical support. Our network of 8,000 break/fix technicians can be on site anywhere in the U.S., Canada or Puerto Rico within four hours. They can tackle a variety of issues, whether the POS system is down at a national retailer, the paging system is down at a large department store, or even when the phone lines are down at a national senior living facility.

And our support doesn’t stop when our technicians leave the site—or when the holidays end. Our proprietary portal, CPT Care, allows IT leaders to track repairs, open service tickets and access project data 24/7/365.We also offer this exceptional level of support year-round.

If you’re a large, national retailer and want the peace of mind of knowing tech issues won’t be your Grinch this season, call 630-735-7000 or email sales@cptnetworks.com. We’d love to serve you through the holidays and beyond.

Why your IT provider should be offering AI

When CIOs think of IT companies or technical project management companies, they likely think of the people scheduling techs to come out to sites across the country. Images of running cable, setting up wireless access points and managing technology closets might spring to mind.

These are all essential services, certainly, but they don’t exactly seem cutting edge—and that’s part of the problem.

Too often, companies write off “low” tech services and products. They chase after the admittedly impressive capabilities of the ever-evolving high tech sphere, but they don’t always take full advantage of the tech they already have at the fingertips and have already invested in, like IoT or simple point of sale systems.

It doesn’t have to be this way. These days, forward-thinking technical project management companies are integrating the capabilities of high-tech companies, especially regarding Artificial Intelligence or machine learning, with the services and products businesses use every day to do even more for their customers.

Here are three reasons you should be thinking about your technical project management partner when you think AI.

It shows how AI can work for you.

Connecting technical project management companies with AI solutions providers just makes sense, if you think about it.

Often, we’ve seen that businesses want AI, but they don’t really understand what AI can do for their business.  Combining the forces of a technical project management company and an AI technology provider solves that problem.

At CPT, for example, we’ve chosen to partner with Lucd because of the vast capabilities of their Enterprise AI platform and because of the fast deployment and easy scalability it provides clients.

We know our customers’ IT systems inside and out, so we can show them, for instance, how much data their point of sale system collects. Lucd’s system, then, can take that data and show the customer how to do more with it to get real results, like sales.

Together, the vague term AI becomes a very real—and easily deployable—solution for many businesses.

It allows you to cater to your customers.

It might seem obvious, but AI can help with sales. Really, though, it goes beyond that.

One of the top things we see at CPT is that businesses aren’t using POS systems to their full ability. If configured correctly, these can provide information on transactions as well as payroll, inventory and purchasing.

With an AI platform, businesses can take that valuable data and turn it into something more. For instance, with data from a POS system, AI can help with inventory management.

It can also help users in industries like retail, hospitality, finance and healthcare visualize customer behavior so they can provide more tailored services or products to increase customer satisfaction, customer retention and sales. For instance, data could show what menu items or sales bundles are least popular, so businesses could remove them and put more effort into producing things that customers value.

It can help prevent problems.

In the same way that AI can use data to predict “good” behaviors like sales, a good platform can draw on data to predict “bad” outcomes—so they can be examined and prevented.

AI can take in data from a system, like an IoT system, or a POS system. It can then be trained to detect anomalous behaviors, like an out-of-character order, or to make predictions about things like a possible failure of an IT component.

In that event, a company like CPT could deploy a technician to further examine a potential issue and make a determination on replacement for a part in a system—preventing downtime before it’s even close to happening.

It’s time to think differently about your IT vendor.

For too long, people have been looking at tech as two separate worlds—one that’s practical, on the ground and day-to-day; and one that’s theoretical, cutting edge and looking toward the future.

Really, they’re better together. So, the next time you think about what AI can do for your company, ask yourself—are you getting the most out of your IT service provider?

Retail workers can help customers anywhere in the store with mobile POS software. Nurses are able to track important patient data quickly and efficiently on tablets as they make their rounds. Salespeople are free to work anywhere in the office with just a laptop.

Business owners everywhere are discovering the benefits of a mobile workforce. But what do you do if your wireless signal is not strong enough to handle a mobile workforce? And what if your carrier is not the problem?

At CPT Network Solutions, we’ve recently had a number of clients seek us out because of this very issue. They want to make the switch to mobile, but connectivity issues are holding them back. Luckily, our business technology solutions company has the perfect fix – Heat map surveys.

What is a heat map survey? 

While there are several methods that could be used to complete a heat map survey, the underlying goal is to test the strength of signal throughout an area, taking into consideration structure, distance and device location.

Typically, a tech will visit your space, using a computer and specialized software to record coverage throughout the building. CPT then receives the data and uploads it to the floor plan you provide. Alternatively, CPT can complete a predictive heat map survey, in which we do not physically visit the location, but rather upload environmental parameters such as wall type and ceiling height to the provided floor plan to create a theoretical map of signal strength and ideal placement of access points.

But knowing where signal might be weak is only one part of the process. We also create a remediation plan to strengthen your signal.

This could involve swapping out devices, relocating existing devices, installing new devices or a combination of all three. We’ll walk you through the plan and complete the agreed scope. If you wish, we’ll even conduct a post-project survey to test and show how service has improved.

The results: Your business’ overall signal strength will be better, channel overlap will be minimized and throughput will improve. You won’t have to worry about moving between data jack locations in certain areas, allowing mobile stations to be used efficiently.

Connectivity issues = Productivity loss. Don’t let bad service slow your business down or hold you back from switching to a mobile workforce. Call CPT to set up a heat map survey for your business today!